Support
Get help with IBM Quantum Platform and Qiskit
Premium Plan, On-Prem Plan, Direct Access, Flex Plan, Pay-As-You-Go Plan, special programs, and Open Plan (excludes Trial accounts):
All support inquiries must be submitted by creating a case in the IBM Cloud® Support Center and selecting 'Qiskit Runtime' in the Topic field. Ensure you have selected the appropriate IBM Cloud account (your institutional cloud account or any non-trial account) in the account switcher.
Please reach out for any technical matter, including platform issues, job errors, Qiskit guidance, or broader quantum computing questions. Our team includes technical experts ready to assist across this full range of topics.
Community support:
Have a Trial account or looking for other support options? Join the Qiskit Slack community to get help from our large community of users and experts. In Slack you will find topical channels such as #qiskit-runtime, #ibm-quantum-platform, #qiskit-transpiler, #qiskit-ecosystem, and many more.
You can also use Stack Exchange for support from the wider community about quantum computing and programming-related questions.
Having trouble creating an account or logging in?
If you get an error when you create an IBM Cloud® account, first check whether you have access to the Support Center on IBM Cloud.
- If you have access, click "create case", then select Account as the Topic and Account verification as the Subtopic.
- If you do not have access, open a case on the Create an Account, Login or Billing Request page.
If you are getting an error while trying to create an account and your country is on the Personal use availability list, explore the following options:
- You can use Documentation and Learning resources without an account.
- Create a SkillsBuild account if you are a university student.
- Create a Trial account for 30 days of free access (Note that you will likely lose access at the end of the trial).
If you are the owner of a Pay-As-You-Go or Subscription account, you need to create an IBM Cloud account and provide billing information for verification.
If you are invited to join an account, simply accept the email invitation and follow the provided steps to gain access without providing billing information.
Trial account owners can create an Open Plan instance for 30 days without providing billing information. At the end of the trial, users must provide billing information to verify and continue using their account. User will not be charged if they continue using the free Open Plan, but can choose to upgrade to other paid plans at that time.
For more information about IBM Cloud accounts, visit the IBM Cloud account FAQs page.
Open-source support
See the Open-source resources for details on contributing code to Qiskit. Information there includes the code of conduct, PDF license agreements for individual and corporate contributors, version strategy, and the contributor and maintainer guides.
To report bugs, make feature requests, and see what's coming in future releases, visit the individual GitHub repositories:
Qiskit ecosystem - Click on the "Repo" link for a specific package to go to its GitHub repository